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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Placing Orders
Placing Orders
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Completed Orders
Completed Orders
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Product info
Product info
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
RefundsWhen will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.
At certain times of the year, the process time will be longer, like around Christmas and public holidays.
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Brand Partner Returns
Brand Partner Returns
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Returns
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Financial Services
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Frasers Plus
Frasers Plus
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Studio Pay
Studio Pay
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Frasers Plus
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Site Policies
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Terms & Conditions
Terms & Conditions
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Other Policies
Other Policies
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Terms & Conditions