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I’m having problems signing in. What can I do?

If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up. 

If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.

If you don't have an account you can set one up here. This means you have all your order history and details in one place. 

If you're still having problems signing in to your account, please contact us and we'll be happy to help.

Why is my Black Friday order taking longer than expected to arrive?

Due to the popularity of our Black Friday promotion, we're currently seeing a high demand of orders to fulfil. This means it may take a few days longer for your order to be delivered. 

We’ll keep you updated by email as your order progresses. This also includes our delivery partners sending updates to you, so you know when to expect the delivery. 

Please note, we’re continuing to prioritise orders where customers have purchased a speedier delivery service but given the unprecedented volume of orders, these orders may also see delays during the fulfilment process.

Rest assured, we’re sure your order will be worth the wait and we thank you for your patience.